Shipping

Shipping policy

We use Posti for our Finnish orders and Asendia to deliver our international orders. At the moment we only offer standard shipping.

Heideq cannot be held responsible for shipping delays caused by the pandemic, weather conditions, international customs issues or any other circumstances beyond the control of Heideq.

Covid-19 and delayed deliveries

Please bear in mind that the on-going pandemic might affect the shipping times and some delays might occur.

Tracking

All of our orders are shipped with tracking. The tracking code is sent to you with the shipping confirmation after we have shipped your product. If you are unable to find your tracking number, please contact us via email at hello@heideq.com with your order number and we will assist you.

Countries we ship to

We currently ship to a limited number of countries. We are constantly working to be able to ship to as many countries as possible. If your country is not listed below, but you would like to order anyway, please contact our customer service hello@heideq.com and we will see what we can do.

We ship to:
Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.

Shipping fee

  • Finland: Free standard shipping
  • Rest of the world*: 7,50€ flat rate standard shipping

* = we only ship to selected countires, please see the list above.

Customs, extra taxes and other fees

The customer is responsible for customs, extra taxes, and other fees (usually these kinds of fees might occur when the buyer is from outside the European Union). When ordering from Heideq, you only pay the Finnish VAT (24%) if you live inside the EU. If you live outside the EU you won’t be charged VAT, but you might need to pay other fees charged by the customs or other authorities..

Shipping time

All Club Range pre-orders will be shipped at the start of June 2021. We will notify all of our customers when the orders are shipped. Below you can find shipping time estimates that apply after the orders have been shipped from our warehouse.

CountriesShipping time estimate
Estonia, Finland, Latvia, Lithuania2-4 working days
Austria, Belgium, Denmark, Luxemburg, Netherlands, Norway, Poland, Sweden, Switzerland, United Kingdom5-8 working days
Croatia, Czechia, France, Germany, Greece, Hungary, Ireland, Italy, Slovakia, Slovenia, Spain6-9 working days

For countries not mentioned in table above the shipping time cannot be estimated.